At Piqtura, we provide a 100% satisfaction guarantee. If you’re not happy with your art then you can return it anytime within 30 days for a full refund!*
We do our best to provide the most accurate product descriptions we can. Our sizing charts match up congruently with their respective products, each viewable on the corresponding product page. We want our customers to know exactly what they are ordering.Our return policy lasts 30 days. If 30 days have gone by since you received your products, we, unfortunately, cannot offer you a refund or exchange.
We do not provide return labels unless it’s a manufacturer defect! The shipping return cost will be the customer’s responsibility.
If the product was received by the customer in perfect condition and is returned to us damaged, then a percentage of the product cost may be subtracted from the customers return. ONLY if this is entirely the customer’s fault for not packaging the product carefully upon returning the product. This rarely ever happens and is only applied in extreme circumstances.
Returns / Refunds accepted under the following circumstances:
Customer Simply Does Not Want
Damaged Product / Manufacturers Defect
If the product arrives damaged. Whether due to shipping care or a manufacturer’s defect, we will honor a 100% full refund or exchange. We will require photo evidence of this via email to [email protected]
For MANUFACTURERS DEFECTS we must be notified within 30 days of order delivery.
Not As Described
If the product arrives and the customer can prove that it does not match up with the product description. We will honor a return for a full refund or exchange for a different item.
Product Lost in Transit
If the product doesn’t arrive because it is lost in transit, then we will immediately reship the product for you! The one condition is that the customer must absolutely make sure their address is correct.
Ship the product back to us. It might take us up to 5-7 days for us to receive. Once we receive it, we can ship out the newly specified product immediately.
Exchanges are only allowed if the customer.
How to Return:
Each return should be accompanied by a Return Form.
Please fill out accordingly, to the best of your ability and send the product and return slip to the address provided to you by our customer service agents.
We reserve the right to deny an exchange if the item is clearly not in new condition or does not meet the standards listed above.
For any questions or concerns, please email us at [email protected] or call us at +38970396899
Late or Missing Refunds:
Check your Bank Account
Contact Credit Card Company
Processing time USUALLY takes 1-3 business days
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Call us at +38970396899